Frequently Asked Questions

 

How do I get a subscription passcode?

To obtain a subscription passcode, please contact our administrative office at 316-425-5245 or email info@myprosperu.com.

I can't access the store?

The Prosper U store is available to the public with limited items available for purchase. A subscription to the Prosper U website is required to obtain full access to the store and to order Prosper U training materials. Please contact our administrative office for more information on obtaining a subscription at 316-425-5245 or email info@myprosperu.com.

Why aren't my videos loading?

Video loading/delivery is dependent on browser capability/plugins. Please make sure your browser is up-to-date and you have the most recent plugins (flash, java-script, etc).

Forgot your password?

Simply click the "Forgot Password" link below the login box to retrieve/update your password.

How many students are required for a Prosper U Business Training?

The Prosper U program is flexible and can accommodate a wide variation of class sizes.

Do you offer exclusivity with the Prosper U program?

Exclusivity is not available. For any further questions please contact the Prosper U administrative office at 316-425-5245 or email info@myprosperu.com.

How do I access my student account?

For student access to the Prosper U website, set-up with a student subscription code is required.
Step 1: Click on the Login/Logout Link at the top right of the page.
Step 2: Under "New Student" click "Setup" and follow the on-screen prompts (be sure to have your student subscription code available).

Website not displaying properly

The Prosper U website was built with the latest web standards. Some older browser may not display the full features of the site correctly, it is recommended that you upgrade your browser for the optimal Prosper U experience.

What are my subscription billing options?

Prosper U offers renewable yearly subscriptions.

How do I cancel a subscription?

If you would like to cancel your subscription, please contact the administrative office at 316-425-5245 or email info@myprosperu.com. Subscriptions are renewable on a yearly basis and will expire at the end of the subscription period if not renewed.

What if I receive a message that I have to pay $99.00 to signup?

When a student receives a message that they have to pay $99 to signup, it indicates the student has either entered an incorrect code (from their Student Access Card) or forgot to enter the code. It may be helpful to ask the student for their Student Access Card and help them login. If you have a card with a code that will not work, email the Student Access Card number to info@myprosperu.com for further assistance.

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