Inspiration Blog

If you haven't already, there is still time to sign up for our webinar on Monday!

We are going to share some great information on how you can BOOM YOUR NUMBERS with the Prosper U 5 Key Drivers.

This webinar is jam-packed with great ideas to help you make more money.

I'll be there. It's FREE. Why not?
8 Insider Tips Updated
Have a great weekend,
Eric Fisher

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If you would like to learn more about the Prosper U Business Training Program and the benefits of implementing it in your school, sign up for one of our informational webinars below.
webinar link header
April 7April 9

If the dates and times listed do not work with your schedule, we would be happy to set up a time that works better. Just give us a call at 316-425-5245 or email us at info@myprosperu.com.

Wednesday, 01 April 2015 00:00

Tick...Tock...Tick...Tock - Don't miss out!

I don't want to keep you too long but wanted to invite you to sign up for our webinar on Monday, if you haven't already!

We are going to share some great information on how you can BOOM YOUR NUMBERS with the Prosper U 5 Key Drivers.

This webinar is jam-packed with great ideas to help you make more money.

I'll be there. It's FREE. Why not?
8 Insider Tips Updated
See you Monday,
Eric Fisher

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If you would like to learn more about the Prosper U Business Training Program and the benefits of implementing it in your school, sign up for one of our informational webinars below.
webinar link header
April 2
April 7April 9

If the dates and times listed do not work with your schedule, we would be happy to set up a time that works better. Just give us a call at 316-425-5245 or email us at info@myprosperu.com.

I have this client from a small town. An elderly woman that I just love. She comes in for her appointment and says she thinks she is having trouble with her car.

Concerned, I ask her what her car is doing. She tells me there's a red light flashing.

Now this is not good because she lives two hours away. So I try to find out more and ask if the red light says anything.

She proceeds to tell me that it says fuel.

Her car is flashing - fueI, fuel, fuel. She is running out of gas!

She had never put gas in her car before, her husband always did it.

So without even thinking I had my assistant take her car and fill it up with gas.

Now, this is an extreme example. But I tell you this story because if you think like this and act like this - your clients will be with you forever.

When you give them that kind of care and service, you are giving them what I like to call "legendary customer service".

Legendary customer service is the art of going the extra mile.

If your students want to make a great living in this business, they need to learn the art of going the extra mile. And you need to teach them how to do it.

Here are four tips to help master the art of going the extra mile:
4 Tips

The bottom line is that when you are determined to go the extra mile for a guest, there's no rule book to tell you exactly what to do or say. It's different for every guest in every situation.

No two guests are alike, so how you treat each person will be different.

But the goal is to always make the experience great!

How can you begin going the extra mile today?

Before I sign off today, don't forget to sign up for our upcoming FREE webinar where I give you tips on how to boom your numbers with Prosper U's 5 Key Drivers - just click the link below to register!

Boom your numbers webinar
Thank you,
Eric Fisher

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If you would like to learn more about the Prosper U Business Training Program and the benefits of implementing it in your school, sign up for one of our informational webinars below.
webinar link header
March 24th
March 26thMarch 31st

If the dates and times listed do not work with your schedule, we would be happy to set up a time that works better. Just give us a call at 316-425-5245 or email us at info@myprosperu.com.

Tuesday, 17 March 2015 00:00

10 tips your students must know

Do you teach your students the importance of being guest focused?

I always tell my students and stylists - if you want to make a great living in this industry, it's vital that you focus on your guest. You must pay attention to the person in your chair or on your spa bed. Keep your mind with you!

I know this sounds simple, but it's not that easy.

Today I'm giving you 10 tips to share with your students that will help them be more guest focused:
10 Tips 1
By teaching your students to be guest focused, you'll have happier guests and your students will be more successful. Try it!

Before I go today, I want to invite you to register for our upcoming webinar.

Boom your numbers webinar
Thank you,
Eric Fisher

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If you would like to learn more about the Prosper U Business Training Program, sign up for one of our informational webinars below.
webinar link header
March 17th
March 19thMarch 24th

If the dates and times listed do not work with your schedule, we would be happy to set up a time that works better. Just give us a call at 316-425-5245 or email us at info@myprosperu.com.

Thursday, 12 March 2015 00:00

Be a duck!

We don't usually land in your inbox on a Thursday but we've been super busy this week. We have a lot of great things in the works at the Prosper U headquarters and some really great schools coming on board.

I'm super excited for what the future has in store and my mind won't stop thinking of new ways to make Prosper U even better. Sometimes I think I drive my team crazy with all the ideas.

In busy times like this it's easy to get stressed and overwhelmed which leads me to today's topic. Be a Duck.

What do I mean by this?

Be A Duck

If you have ever looked at ducks, you probably noticed how calmly and beautifully they glide on top of the water. They look absolutely stress-free. But underneath, their little feet are churning as fast as they can. You'd never know because on the outside they are calm as can be.

In this industry, that is how you have to be and we need to teach our future professionals to be this way too.

Being a duck means never stressing out. Even when you want to. Even if you have one client in the chair, one waiting on you, one under the dryer, two on-hold on the phone, one who just dropped in to see if you could look at her hair...and...the electricity just went out, the water isn't working, and you started the morning by arguing with a loved one.

It doesn't matter if you're going crazy and it's a madhouse all around you. You can never, ever let the guests know any of it. Just work as calmly, efficiently and quickly as you can - with a smile on your face.

The fact is no guest wants to be in a stressful environment.

It's important for you to keep calm, maintain your balance and focus on the task at hand. Take a deep breath and calmly move forward, one step at a time. Summon whatever calms you.

To do this, I want to urge you and your students to try this exercise:
Self Assesment 2 

Thank you,
Eric Fisher

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If you would like to learn more about the Prosper U Business Training Program, sign up for one of our informational webinars below.
webinar link header
March 17th
March 19thMarch 24th

If the dates and times listed do not work with your schedule, we would be happy to set up a time that works better. Just give us a call at 316-425-5245 or email us at info@myprosperu.com.

Did you know retailing is the most profitable part of your student salon and spa business?

The truth is selling retail generates significantly more profit than services.

I want to invite you to listen to our upcoming webinar rebroadcast - Creating a Million Dollar Salon Floor Part 1: Retail on Monday, March 9th at 10am (cst).
5 Insights 1

If you would like to learn more about the Prosper U Business Training Program and how you can implement it into your current curriculum - sign up for one of our informational webinars!
March 3rdMarch 5thMarch 10th

If the dates and times listed do not work with your schedule, we would be happy to set up a time that works better. Just give us a call at 316-425-5245 or email us at info@myprosperu.com.

Thank you,
Eric Fisher

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I hope everyone is having a great February! Today I want to share a Prosper U school's Saturday numbers.

I was floored when I saw these numbers and super proud of the team for using the Prosper U systems and scripts to achieve such outstanding success.

Take a look at the below numbers:
dashboard final

Can you believe it?

The service revenue was $4553, the product revenue was $2233, the product per client was $13.12, the average ticket was $43.02 and the prebook % was 31.79%. I was blown away when I saw these numbers.

I know I've said this before but there is nothing I love more than hearing Prosper U school success stories.

When I hear "We had the best Saturday since we opened after implementing Prosper U" and receive photos of students who have sold over $1000 in retail using the Prosper U system - it not only makes me happy but it validates how well the Prosper U Business Training Program works.

Prosper U helps schools be more successful and gives students the skills needed to be successful in the industry. I love seeing numbers like these and I know your school can achieve the same success with Prosper U.

By implementing the Prosper U Business Training Program into your current curriculum, you'll:

5-Reasons-Pro-U-will-help
I invite you to find out more by signing up for one of our upcoming webinars:
Feb 24th
Feb 26th
March 3rd

If the dates and times listed do not work with your schedule, we would be happy to set up a time that works better. Just give us a call at 316-425-5245 or email us at info@myprosperu.com.

Thank you,
Eric Fisher

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be-a-teaching-artist
With the Prosper U Business Training Program, we teach students to be a teaching artist. As a hairdresser - performing the service isn't all the artist has to do. There is more.

One of the biggest complaints we hear from clients is they couldn't get their hair to look like the stylist made it look.

This is why it is super important to teach your client. Involve them in the process. Let's be honest if they don't look good, you don't look good. Teach them how to use the styling products and the right brush to their best advantage.

exceed-customer-expectations

With Prosper U, we call this a "Style with Knowledge". It's important to always explain to the client what you are doing and why. Explain the product choices.

Within the Prosper U curriculum, we have created a strategy to help students teach their clients how to do a "Style with Knowledge".

If you would like to learn more about Prosper U - sign up for one of our informational webinars.
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feb 17 web link 1
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If one of the times listed above doesn't work with your schedule, we would be happy to find a time that will. Give us a call at 316.425.5245 or email us at info@myprosperu.com and we can set up a one-on-one call with you.

Thank you,
Eric Fisher

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P.S. We are rebroadcasting our "Creating a Million Dollar Salon Floor: Retail Sales" webinar Monday, March 9th at 10am (cst) - sign up here today!

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