Inspiration Blog

One of my personal best practices I live by is to always be on time. On time to me means being at least 10 minutes early. This is a personal best practice I encourage my students and staff to adopt as well.

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I believe that to feel your best each and every day you need to be at least 10 minutes early for your job...or earlier.

By encouraging your students to be early, you are teaching them a skill that will help them be more successful because it allows them to get mentally prepared for the day.

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The biggest challenge many of us have is we don't take the time to think. We just react. By doing this we are not being proactive or thinking about what we have to do. But thinking ahead ensures success - or at least, a much easier day.

When your students are early, their day will go much better - for them, for you, and for your clients. Try it! Implement this best practice and see the difference.

If you would like to learn more about the Prosper U personal best practices and the program - sign up for one of our informational webinars.

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If one of the times listed above doesn't work with your schedule, we would be happy to find a time that will. Give us a call at 316.425.5245 or email us at info@myprosperu.com and we can set up a one-on-one call with you.

Thank you,
Eric Fisher

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Today I want to talk with you about one of the best business building practices - prebooking. Did you know research shows that clients who prebook come in an average of two to three times more a year?
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Prebooking increases your client retention, retail sales, and clinic floor profits. It keeps your clinic floor busier. Therefore, keeping your students busier which provides them with a hands-on real world salon and spa experience.

I invite you to learn more about prebooking in the rebroadcast of our webinar. In this webinar, I go into detail about prebooking and how to make it part of your culture. Plus, I give you an easy script to use.

Register Rebroadcast

Sign up today and learn more about how prebooking is the cheapest, fastest, smartest, easiest and best way to teach your future professionals how to secure their financial future.

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Your dentist does it, your doctor does it, your students should too. By teaching your students to prebook, they will have more appointments, you'll make more money, and you will gain loyal guests that will come back again and again.

Thank you,
Eric Fisher

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If you would like to learn more about the Prosper U Business Training Program, sign up for one of our informational webinars below.
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1. Your Hair or Skin Looks Bad, No Authenticity = It's important you look the part - your hair, makeup and skin should look great.

2. You Don't Think They Can Afford It = Never judge a book by its cover. Every client buys products, get them to buy from you.

3. The Client Thinks It's Too Expensive = You could explain that professional brands are more concentrated than store brands and you need less product.

4. They Are Already Using a Professional Brand = Ask what they like about that product. If they like the smell, you might say, "We have a price comparative product that smells great." Always have an answer ready to get them thinking about new products to try.

5. You Don't Mention or Tell About the Products = Your clients will buy somewhere else if you don't educate them and tell them about products in your salon or spa.

6. You Don't Use Any Products On The Client = You have four opportunities to tell a client about the product...cocktail products and use more than you think you need.

7. You Are Afraid To Hear The Word "No" = Simply take the products you used on the client and sit the three products they need the most on the front desk counter. Say "These are the three products I used on you today. This is what I recommend for you. If you have any challenges, please give me a call."

8. You're Not Talking About What You're Using = You're either super quiet, talking about relationships, or something else. Relationship building is important, but you also have to be professional.

9. No Follow Through = You do everything right up to the end and you forget to walk the client to the retail area.

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Future professionals need this information to be successful. A confident professional who knows what products are right for the guest, will have clients who eagerly buy retail, who will look to them as their partner, and will reward them with money, referrals, relationships and more!

The information in today's email is from Prosper U's Module 3. If you would like to learn more about the Prosper U Business Training Program, sign up for one of our upcoming information webinars.
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P.S. Save the date for the reboadcast of our "Creating a Million Dollar Salon Floor: Prebooking" webinar Monday, February 9th at 10am (cst). Click here to register!

Thanks,
Eric Fisher

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Tuesday, 20 January 2015 00:00

It begins and ends at the Front Desk!

Today I want to talk to you about the front desk. Often times we are so focused on our students and the client that we forget how important the front desk is to our business.

Customer service begins and ends at the front desk. Your guest service representatives set the stage for a culture of hospitality. They can be positive facilitators who say "yes", "let me see what I can do" and "what would you like?"

- OR -

They can obstruct hospitality by saying "no", "maybe", "I can't", "we're booked up" or "sorry".

You want positive facilitators to make sure things happen right. They never tell the guest what they can't do, only what they can do. They make people feel good, regardless of the outcome.

At my salons and academy, we have 3 Non-Negotiables that we use with every guest:
Non-negoitiablesYou can learn more about creating a culture of hospitality in my Enlightened Hospitality Book.

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It is available for purchase in the Prosper U store on the website here.

Available soon for our Prosper U schools will be a Guest Service Guide which will include proven-to-work systems and scripts to train your front desk to give the very best customer service.

If you would like to learn more about how you can become a Prosper U school and have access to the Guest Services Guide - sign up for one of our upcoming informational webinars.

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If the dates and times don't work with your schedule, we'd be happy to set up a time that would. Just give our Sales and Development team a call at 316-425-5245 or email us at info@myprosperu.com.

Thank you,
Eric Fisher

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P.S. Save the date for the reboadcast of our "Creating a Million Dollar Salon Floor: Prebooking" webinar Monday, February 9th at 10am (cst). Click here to register!

Tuesday, 13 January 2015 00:00

Like attracts like - do you look your best?

One thing I ask the students at my academy and the stylists in my salons is - "What type of client do you want to attract?" I tell them they are in the beauty business, so they should look the part. Their hair, makeup, and fashions must be up to date and look right on them. They must be authentic and look like an in demand beauty professional.

I remind them that like attracts like. So if they haven't changed their appearance in awhile, I encourage them to start thinking about change. My first suggestion is to always look at what's happening in the magazines that influence our clients.

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Let me ask you this: are you teaching your students to periodically reinvent themselves and look their best every day? 

I encourage future stylists to wear fabulous clothes that look expensive, to do their hair and makeup every day, and alter their look on a regular basis by changing their hair color, texture, cut or style. As they refine their image, I remind them to keep in mind the type of client they want to attract.

I tell them to pretend they charge $500 for their services. And then ask them - "How good would you have to look?" "How good would you have to be?"

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I encourage you to look around your school - do your students look like in-demand beauty professionals? Looking the part is what authenticity is all about.

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Think about it like this, what would it say about your dentist if he or she didn't have any front teeth? Or if your mechanic didn't have some grease under his nails?

Take the time today to encourage your students and staff members to look like they are in the beauty business. It can have an impact on your business and your students' future.

The Prosper U Business Training Program teaches the importance of authenticity and how it can help future professionals create a dynamic career. Learn more today - sign up for one of our informational webinars.
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Thank you,
Eric Fisher

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Tuesday, 06 January 2015 00:00

How is your school culture?

Culture. It's a topic I am super passionate about and to me it is everything.

I believe it's the feeling a business has - it's the personality.

To me culture is like a Broadway play where you've got the director, the producer, the actors, hairdressers, makeup artists, electricians, the stage hands etc... You've got all these people coming together with one intention. That one intention is to produce the best play possible.
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Our industry is the same way, we've got instructors, guest services, financial aid, admissions, student services etc... Everyone has to be committed to producing a valuable experience to provide the best education possible for your future professionals.

How is your school culture? I invite you to learn more about building a strong culture in the rebroadcast of our upcoming webinar "Building a Strong Business Culture Within Your School". Click the link below to register.

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Thank you,
Eric Fisher

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Wednesday, 31 December 2014 00:00

Happy New Year!

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If you would like to learn more about the Prosper U Business Training Program - sign up for one of our informational webinars!

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We are also doing a rebroadcast of our
"Build a Strong Business Culture Within Your School" webinar with Eric Fisher on Monday, January 12th, 2015 at 10:00am (cst). You can sign up for the webinar by clicking here. In this webinar, you'll gain insight on how to create a positive culture that produces positive results within your school!

Thank you,
Eric Fisher

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Tuesday, 23 December 2014 00:00

Happy Holidays!

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If you would like to learn more about the Prosper U Business Training Program - sign up for one of our informational webinars!
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We are also doing a rebroadcast of our
"Build a Strong Business Culture Within Your School" webinar with Eric Fisher on Monday, January 12th, 2015 at 10:00am (cst). You can sign up for the webinar by clicking here. In this webinar, you'll gain insight on how to create a positive culture that produces positive results within your school!

Thank you,
Eric Fisher

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